Greenlink announced it will only sell electronic tickets and will discontinue selling 20-ride paper punch passes starting on July 1 as a way to minimize contact between its customers and drivers during the COVID-19 pandemic.
While tickets are going paperless, customers will be able to purchase an electronic 20-ride pass through Greenlink’s electronic ticketing system, TouchPass. This system allows bus riders to pay their bus fares by using a reloadable smart card or smartphone app. They can also use cash to load the passes to their account at the Greenlink Transit Center.
“Issuing tickets and transfers, handling money and hole-punching the paper passes all bring customers into close contact with our drivers,” said James Keel, Greenlink’s director of public transportation. “TouchPass allows a touch-free form of payment, which is cleaner and safer for everyone. Additionally, because there is no record of how many punches a customer has used, if they lose the paper punch pass, Greenlink is unable to reimburse their purchase. A benefit of the TouchPass system is that customers who lose their TouchPass card can freeze their accounts and then transfer their account balances to a new card.”
TouchPass also may also allow customers to qualify for fare capping, which rewards frequent use of the system and limits the amount an individual spends on transit during the designated period. This policy allows customers to pay no more than $50 within a transit month. In addition, those who qualify for a discounted fare may have access to a lower fare cap.
Greenlink is offering a free reloadable TouchPass smartcard for interested customers to pick up at the transit center’s dispatch booth from July 1 to December 31, 2020.