In the Greenville area, anyone in need of a family doctor and a medical home — regardless of insurance status — can receive comprehensive care at New Horizon Family Health Services. Each year, the organization serves more than 28,000 individuals at its medical offices in Greenville, Greer and Travelers Rest, a dental office in Greenville, and mobile medical and dental units.
Regina M. Mitchell, president and chief executive officer, says health centers like NHFHS serve as the country’s largest primary care network, providing vital services for more than 29 million patients. The National Association of Community Health Centers has designated Aug. 9-15 as National Health Center Week to highlight the work of community health centers and celebrate their accomplishments.
Some of those achievements include serving one in five Medicaid beneficiaries at a 24% lower cost than other providers and producing $26 billion in annual savings, according to NACHC. In the Upstate, a 2016 study by Capital Link estimated that New Horizon saves the local health care delivery system $29 million annually.
“Despite serving more medically and socially complex patients, we’re able to produce significant savings to the health care system by providing an efficient and cost-effective model of care, which reduces unnecessary, costly emergency room visits and hospitalizations,” Mitchell says.
Founded in 1992, New Horizon provides primary and preventive medical care, health education and assistance with management of chronic conditions. Also available are behavioral health counseling, support for those experiencing substance use disorders, nutrition counseling, insurance enrollment assistance and prescription medications at the lowest cost possible. The centers accept private insurance, Medicaid and Medicare, and they offer a sliding-fee discount for those who qualify.
“Over 40% of our organization’s patients are uninsured. Many struggle with social, economic or environmental factors that create barriers to health care access,” Mitchell says. “By offering coordinated services under one roof, our organization is able to meet the needs of patients, improve health outcomes and reduce health disparities.”
NHFHS’ Care Management Team helps patients overcome medical and non-medical issues that adversely affect their health — lack of health insurance, transportation challenges, inadequate housing and food insecurity — connecting them with other community organizations for resources to enhance their health and well-being. Staff members collaborate on a patient’s plan of care to identify and address any gaps. The result is enhanced patient engagement, which improves health outcomes.
“We often hear from patients that our team’s compassionate approach makes the difference in the care they receive,” Mitchell says. “What drives me is seeing the work that we do each and every day make a difference in people’s lives; to see people get better, feel better, live happier lives as a result of the work we do.”
New Horizon provides support services to more than 1,200 people living with HIV/AIDS each year through its Ryan White Program. Its Health Care for the Homeless Program provides over 5,000 primary medical, dental and behavioral health visits to more than 2,500 individuals annually on the HCH Program’s Mobile Medical Unit and in its offices. In 2019, NHFHS partnered with Miracle Hill Ministries to open the state’s first in-shelter Medical Respite Care Program for those experiencing homelessness needing a safe place to rest, recover and receive medical support after discharge from the hospital. New Horizon is also preparing to launch a second Mobile Medical Team to provide access to affordable, quality health care to families in our community.
As the pandemic continues, the role of health centers is likely to grow as newly unemployed and uninsured persons seek access to health care, Mitchell says. To help fill gaps not covered by other financial resources, the organization relies on grants and donations.
“This is especially important given the large percentage of low-income and uninsured patients we serve,” she says. “Philanthropy can help subsidize the cost of care, ensuring that every patient has access to the full range of services required to meet their needs.”
Join New Horizon Family Health Services on Facebook for these virtual events:
Monday, August 10
Health Care for the Homeless Program Mobile Medical Unit Virtual Tour
Tuesday, August 11
“What to Expect at Your Child’s First Dental Visit”
Facebook Live Event with New Horizon Family Dental Care’s Chief of Dentistry, Dr. Emily Colao
Wednesday, August 12
Virtual Story Time!
Tune in for a virtual story time in English and Español with Ms. Jessica St. John, FNP and Mr. Francisco Rojo, FNP.
Drive-Thru Backpack Giveaway:
Saturday, August 15
11 a.m.-1 p.m.
New Horizon Family Health Services, 975 W. Faris Rd, Greenville
Presented by Healthy Blue SC
NHFHS is helping students get ready for school with a drive-thru backpack giveaway! Free backpacks and school supplies (while supplies last) and information on community resources. Attendees should remain in vehicle.