It’s never been more important to build a backyard retreat for family gatherings or a staycation. With canceled travels and social distancing, families are still in serious need of a getaway. These uncertain times have created an opportunity for homeowners to focus on house projects, and Genco Pools & Spas in Simpsonville has risen to the challenge of creating the outdoor space of a client’s dreams.
PLAYFUL ENVIRONMENTS FROM BASIC TO HIGH-END CONCEPTS
Twinkle lights strung on pergolas, a gorgeous grotto with caves for exploration or lagoons that can make families feel like they took a trip to the tropics are vital to stay afloat during tough situations. For over 35 years, Genco Pools & Spas has created playful environments for clients and maintained lively relationships with everyone they meet. The staff is serious about quality work and adamant about customer education and satisfaction, all while transforming the backyard into an extension of the home.
With commercial clients like four-star hotels and the YMCA, Genco Pools & Spas has ample experience creating resort-style pools for aquatic centers. It’s crystal clear they’ve become experts with one award-winning client, North Beach Plantation Resort, named “Best Resort Destination in the Country” by Trip Advisors. Director of Sales and Business Development Todd Edwards says the joy of his job is “to extract from the mind of my customers the idea or concept and be able to build it with concrete, steel and stone, and to transform their vision into an oasis in the midst of a pandemic desert.”
Genco Pools & Spas can provide basic to high-end concepts with infinity pools, swim-up bars, cabanas, slides and hot tubs. Installations can be done with automated technology including coordinated lighting, dynamic flow, hydraulic precision, water recirculation systems and internet controls. They also have a full retail store for DIYers and a hassle-free pool maintenance option for homeowners. Whether customers need routine maintenance, chemical analysis or mechanical repairs, Genco staff can stop that sinking feeling customers encounter when something goes wrong.
DIVING INTO A DELIGHTFUL EXPERIENCE
Besides integrity and follow-up, what really sets them apart are their long-lasting relationships. “For some of our clients, they’ll be installing their fourth pool with us,” Edwards explains. They accomplish this by engaging customers as a friend first and a business partner after. Conversations are easy and fun with a sense of humor. When it’s time to get down to business, they’ll make sure clients understand each project. Edwards shares, “We want them to know we’re their partner in education. They inquire, we respond with a phone interview and go to every site for a survey.” An explanation of the best solutions and a quote are given to each customer without charge. That’s not the industry standard – it’s a cut above the deep end.
Families can make magical memories in the summer sun or underneath colorful fall foliage at home. Visit the store for outdoor products or consult a team member to begin planning a relaxing backyard staycation. Discover customer service that Edwards describes as “simply the best” and dive into a delightful experience.